Refund Policy

At GetSiteUp.com, we take pride in delivering high-quality WordPress websites, hosting, and digital services. Customer satisfaction is very important to us. Please review our refund policy below.

General Policy

• Due to the nature of digital products (such as ready-made WordPress websites, downloadable templates, and license-based products), all purchases are non-refundable once the order is completed and the product is delivered.

• Hosting services (monthly or yearly subscriptions) can be canceled at any time. However, payments that have already been processed are non-refundable.

• Exceptional cases: If you experience a technical issue that we cannot resolve, or if a product is not delivered as described, you may contact us within 7 days of purchase to request a review of your case.

How to Request a Refund

1. Please contact our Support Team via the Support Ticket System within 7 days of your purchase.

2. Include your order number and a clear explanation of the issue.

3. Our team will review your request and respond within 3 business days.

Important Notes

• Refunds will not be provided for:

  • Change of mind after the order is completed.

  • Compatibility issues with third-party plugins or external services.

  • Incorrect purchases made by the customer.

   

• If a refund is approved, it will be processed via the original payment method within 7-10 business days.